Refund Policy

1. Scope

This Refund Policy applies to purchases made for Mona Lisa 1 at mona-lisa-1.app, including one-time credit packages and recurring subscriptions. It is part of our Terms of Service. Mandatory consumer rights in your country always apply and are not limited by this Policy.

2. Credits and subscriptions

Credits are consumed when a generation or other paid operation is accepted by the Service. Unless required by law, completed operations and credits already consumed are not refundable. Unused credits do not have cash value and cannot be transferred or exchanged.

Subscriptions renew automatically at the price and interval shown at checkout until cancelled. Cancelling prevents future renewal; it does not automatically refund the current billing period. You keep access to the paid benefits until the end of the current period unless we state otherwise.

3. When we may issue a refund

We may approve a full or partial refund, at our reasonable discretion, when:

• you were charged more than once for the same purchase;
• a technical error prevented a purchased operation from being delivered and the corresponding credits were not restored;
• a renewal occurred after you had successfully cancelled before the renewal time; or
• a refund is required by applicable law or a payment-provider rule.

For an unused purchase, contact us promptly and before using the credits. Where a partial refund is appropriate, we deduct the value of credits or subscription benefits already used. We do not refund third-party processing, currency-conversion, or bank fees unless required by law or caused by our error.

4. How to request a refund

Email support@mona-lisa-1.app from the account email used for the purchase and include:

1. the purchase or payment identifier;
2. the date and amount charged;
3. the reason for the request; and
4. any relevant error details or screenshots.

We may ask for additional information to verify the transaction. We normally review requests within 5 business days. Approved refunds are sent to the original payment method; the payment provider's posting time may vary. A refund may revoke unused credits or end the related subscription.

5. Chargebacks and suspected fraud

Please contact us before initiating a chargeback so we can investigate and correct billing errors. We may suspend an account while a disputed or unauthorized transaction is reviewed, without limiting your rights under applicable law.

6. Policy changes

We may update this Policy when our plans, payment providers, or legal obligations change. The effective date at the top identifies the version that applies to a purchase, subject to mandatory law.